The CATI center is complete with automatic dialing, supervisor monitoring, Remote barge-in and call recording facilities.
We have experienced full time management and supervision staff, along with trained survey research interviewers.
To ensure high voice quality we use VOIP and ISDN telephone lines.
A well formulated quality team & process in place to deliver a quality survey through In house and freelance resources.
Data collection in more than 60 countries and in more than 40 languages (including emerging markets like China, Brazil, Russia, India, Mexico, South Korea, Indonesia, Turkey & Middle East).
Provision for interview monitoring and digital recordings for quality and audit purposes.
24 hours power backup for undisturbed operations
100% call recording facility